24/7 Support
Contact & support
Last updated: May 10, 2026Avg reply < 5 min24/7
Real humans, not bots. The Apollo Group TV support team is available around the clock to help with setup, downloader codes, billing, refunds, and troubleshooting.
How to reach us
Live chat
Fastest way to reach us. Average response time under 5 minutes. Available 24/7.
Open chat in client portal
Ticket portal
For detailed support requests, billing questions, and tracked conversations. Replies within 1 hour, 24/7.
Submit a ticket
General support and inquiries. We respond within a few hours.
[email protected]
Specialized contacts
Privacy & data requests
GDPR, CCPA, deletion, access
DMCA / copyright
Takedown notices, infringement claims
Business / press
Partnerships, media inquiries
Help yourself first
For common setup and install questions, our step-by-step guides usually resolve issues faster than waiting for support.