Apollo Group TV — frequently asked

$24.99/month for the 1-month plan, going down to $12.49/month if you commit to the 12-month plan ($149.99 paid up front). The 3-month and 6-month plans sit in between. Every tier includes the full lineup — there's no cheaper plan with fewer channels.

No. Every plan is a one-time payment. We'll email you 7 days before expiry and another reminder on the day, but nothing charges automatically. You renew when you decide to.

Bitcoin (on-chain or Lightning), Litecoin, USDT, USDC, plus cards through MoonPay, Cash App, and Venmo. Lightning is the fastest — usually under a minute. MoonPay (Visa, Mastercard, Amex, Apple Pay, Google Pay) takes 5–10 minutes from card click to activation. On-chain Bitcoin is 10–30 minutes. Cash App and Venmo are US-only.

Yes — Visa, Mastercard, Amex, Apple Pay, and Google Pay through MoonPay (a licensed payment processor). MoonPay charges your card, instantly converts the amount to Bitcoin, and forwards it to us. From your end it's one checkout flow that takes 5–10 minutes total. Your card statement will show MoonPay, not Apollo. The reason we don't process cards ourselves: traditional card processors don't approve IPTV merchants — this is standard across every IPTV service. MoonPay is the workaround that lets you keep paying with your card.

MoonPay, not Apollo Group TV. MoonPay is the payment processor that handles the card transaction. If you're charging back or disputing, the dispute is with MoonPay — but for any refund inside our 7-day window, just contact us directly and we handle it.

Not a free trial in the traditional sense — we don't issue credentials before payment. What we do is a 7-day money-back guarantee on every plan. Subscribe, install, watch, and if it's not for you within 7 days, request a refund and you get your money back, no argument.

Yes. Upgrading credits the prorated remainder of your current plan toward the longer one. Downgrading takes effect at the end of the current term — we don't issue refunds for downgrades in-flight.

Only the length and the per-month price. All four plans include the same 22,000+ channels, the same 90,000+ VOD library, the same 5-device limit, and the same support. Pay-per-month is most expensive; pay-per-year is cheapest because we amortize over 12 months of revenue.

Enable apps from unknown sources, install the free Downloader app from the Fire TV store, enter your 6-digit downloader code from our welcome email, install the APK, sign in. Total time is about 5 minutes. The step-by-step is at /firestick.

A 6-digit code we email you after checkout. You type it into the Downloader app on Firestick (or any Fire TV device) and it pulls down the Apollo APK directly — no app store needed. The code is unique to your account.

Apple doesn't allow generic IPTV apps in the App Store, so you use SmartersPlayer (free, in the App Store) and load it with the M3U credentials we email after checkout. Setup takes about 4 minutes. Once configured, it behaves like the native app.

Partially. Roku doesn't allow sideloading apps, so you can't install Apollo directly on Roku. The workaround is screen mirroring from your phone (iOS AirPlay or Android Cast). Quality and reliability are limited. If you have any other streaming device — Firestick, Android TV, Smart TV — use that instead.

Amazon Firestick / Fire TV / Fire Cube, Android TV, Google TV, Chromecast with Google TV, Samsung Smart TV (Tizen), LG Smart TV (WebOS), Hisense, TCL, Sony, NVIDIA Shield, Mi Box, iPhone, iPad, Apple TV, MAG / Formuler / Enigma2 boxes, and Windows / Mac / Linux desktops via web player or VLC.

Open the app, enter the username and password we emailed you after purchase. The EPG (channel guide) takes 5–10 minutes to fully populate on first launch — channels still play normally during that window.

Around 22,000 live channels across 45+ countries, plus 90,000+ on-demand movies and series. The exact count moves slightly as we add and rotate channels — we update faster than we lose, but specific channels can come and go as broadcaster deals shift.

Yes to all four, including their networks (NFL Network, NBA TV, Sky Sports Premier League, ESPN+ for UFC). Plus international sports — La Liga, Champions League, MLS, MLB, NHL, F1, MotoGP, tennis, cricket. PPV events are usually included.

Yes. Every major US premium movie network is carried, plus Sky Cinema, Cinemax, AMC, FX, TBS, TNT — the whole standard cable bundle. The on-demand library also includes recent and library titles from those networks.

Yes. The international tier is one of the strongest things we carry — full lineups from Mexico, Spain, France, Germany, Italy, Portugal, Greece, Arabic countries (MBC, OSN, Rotana), India, Pakistan, Philippines, China, Japan, Korea, plus Brazil and Argentina.

Yes — 200+ channels stream natively at 4K where the broadcaster carries a 4K feed (sports broadcasts especially). The VOD library also includes 4K masters for newer releases. You need a 4K-capable device and 15+ Mbps internet for stable 4K playback.

Catchup TV gives you the last 3–7 days of programming back on most channels — you can replay yesterday's match or last night's episode without having scheduled a recording. True DVR is on the Android TV roadmap. Not all platforms will support DVR because of storage constraints.

Less than competitors because of our anti-freeze layer — when an upstream broadcast feed dies (and they do, multiple times a day across the lineup), the app fails over to a backup source in roughly 600ms. The viewer sees a brief black flash, not a 30-second buffer. That said, no IPTV service is 100% freeze-proof. If your internet drops, the app stops too.

Five simultaneous streams per account. Real five — we don't throttle the 4th or 5th. Different user profiles per device for separating kids' content from adult lineups, with separate watch history and parental controls.

Yes. The lineup follows your account, not your IP address. You can switch the in-app region at any time. You don't lose access to your home channels when you switch — both regions stay available.

Yes. The app doesn't fight VPNs, and many subscribers use one (especially in regions where ISPs throttle video). The only thing to watch is that some broadcasters geo-restrict their feeds — a VPN landing you in a country we don't have rights for can hide certain channels.

Because it's still downloading. The first time you open the app, the EPG takes 5–10 minutes to fully populate in the background. Channels play normally during that window — you just have to know what you want to watch by name. After the first load, the EPG is cached and instant.

Open the app on any device and enter the username and password from your welcome email. To manage your subscription (renewals, payments, account info), log in at apollogrouptvs.com/ClientPortal.

Log in to your account at apollogrouptvs.com/ClientPortal — your downloader code and M3U credentials are listed there. If you can't access the portal, message support and we'll resend your welcome email immediately.

Yes. We've been operating since 2023 with 50,000+ active subscribers and a 4.7/5 rating across 2,800+ reviews. We use encrypted payment processors (we never store your card on our servers), and all account credentials are issued via secure email. Always subscribe through apollogrouptvs.com to avoid scam copycats.

Playback errors (channel + error code, no personal info) for support troubleshooting, session start/end timestamps for billing, and anonymized device-type stats. No watch-history exports, no third-party analytics, no Facebook SDK. You can opt out of error reporting in app settings.

Email or message support inside 7 days of activation and we issue a full refund — no reason required. Card refunds land in 5–10 business days. PayPal usually faster. After day 7, we still refund on service-side problems (a documented outage, a region we misadvertised) but not on regret outside the window.

Only if something on our end was broken. The 12-month rate is priced as a 12-month commitment — that's how we hit $12.49/month instead of $24.99. If you're not sure you'll use it for a year, take the 1-month or 3-month first.

There's nothing to cancel — every plan is one-time. When your term ends, the service stops. If you want to opt out of renewal reminder emails too, there's a link at the bottom of those emails. If you're inside your 7-day window and want a refund, contact support.

Restart the app. That fixes about 60% of issues. Next: check your internet speed (you need 10+ Mbps for HD, 25+ for 4K). If you see a status code 403, your subscription likely expired — log in at the portal to confirm. For anything else, message support — average reply is under 5 minutes.

Your subscription has expired or the credentials aren't valid for the streaming server. Log in at the client portal to check your subscription status. If you just renewed, give it up to 30 minutes for the new credentials to propagate to the streaming servers.

Go to player settings → audio sync offset, and adjust by ±200ms. This is almost always an HDMI handshake issue between your TV and your streaming device, not a stream problem. If the offset doesn't fix it, try a different audio track — most channels carry 2–3 language tracks.

We post live system status at /is-it-down — green dot means streaming, billing, and EPG are all operational. Individual channel issues happen daily across the lineup and aren't shown there; for those, contact support and we'll route you to the right backup source.

Could be the source we're pulling, could be a CDN node near you. Message support with the channel name and the times you've tried — we can usually move you to a different source for that channel within a few minutes. We won't always succeed (some channels only have one decent source) but it's worth asking.