Apollo Group TV pricing & plans

Yes. Upgrading applies a prorated credit toward the longer plan immediately. Downgrading takes effect at the end of the current term — we don't refund the difference for downgrades in-flight.

It doesn't. Every plan is a one-time payment. You'll get a reminder email 7 days before expiry and another the day of, with a renewal link. If you don't act, service simply ends.

Email support or open a chat within 7 days of activation. We don't ask for a reason. Refunds typically land back on your card in 5–10 business days. After day 7, we still refund on service-side issues (an outage, a region that doesn't match what we advertised), but regret-after-the-fact isn't covered — that's why the window exists.

Only if something on our end was broken (a documented outage that ran for days, a region misadvertised at signup). Otherwise the 12-month rate is priced as a 12-month commitment — that's how we hit $12.49/mo instead of $24.99. The 1-month plan exists for people who aren't ready to commit.

Up to 5 simultaneous streams on one account, yes. That's typically enough for a household — kids' TV, parents' show, a sports game in the basement, all at once. If you genuinely need more than 5 concurrent streams, support can put together a multi-account bundle.

No. The lineup follows the account, not the IP address. You can switch the in-app region anytime and both region's channel packs stay available.

Tell support. The lineup shifts as broadcast carriers change deals — we usually replace lost channels within a week or two. If a channel you specifically subscribed for is permanently gone and we can't replace it, you'll get a prorated refund.